Contact information
Contact Information
Last updated: July 2026
At Estara, we're committed to providing excellent customer service. If you have any questions about our products, your order, shipping, or returns, we're always happy to help.
Customer Support
Email: contact@estaralux.com
We aim to respond to all inquiries within 24–48 business hours (Monday–Friday).
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+7)
Messages received outside business hours will be answered as soon as possible on the next business day.
Website
Before Contacting Us
To help us assist you more efficiently, please include:
- Your order number (if applicable)
- Your full name
- A brief description of your inquiry
- Photos (if your request relates to a damaged or defective item)
Our Commitment
At Estara, every lantern is handcrafted with care. We value every customer and are committed to providing friendly support, clear communication, and the best possible shopping experience.
We appreciate your trust in Estara and look forward to assisting you.