Refund policy

Return & Refund Policy

Last updated: July 2026

At Estara, every lantern is carefully handcrafted by skilled artisans using traditional techniques and premium materials. We take great pride in the quality of every product we create and want you to shop with confidence.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original parts and accessories.

Returns are accepted only for unused items in their original condition. Items that have been assembled, installed, or used are not eligible for return unless they are defective or damaged upon arrival.

To request a return, please contact us before sending your item back.

Email: contact@estaralux.com

Please include:

Your order number
The reason for your return
Photos of the item if it is damaged or defective

Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon arrival.

If you receive:

A damaged item
A defective product
An incorrect item

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Photos of the product
Photos of the packaging
A photo of the shipping label

After reviewing your request, we will provide the most appropriate solution, which may include:

A replacement
A partial refund
A full refund

Non-Returnable Items

The following items are not eligible for return:

Custom-made or personalized products.
Items damaged due to misuse, improper installation, accidents, or normal wear and tear.
Items returned more than 14 days after delivery.
Products that have already been assembled, installed, or used, unless they arrived damaged or defective.
Because each Estara lantern is individually handcrafted, slight variations in color, texture, fabric patterns, size, and handcrafted details are natural characteristics of handmade products and are not considered defects or valid reasons for a return or refund.
Please note that actual colors may vary slightly due to screen settings, photography, lighting conditions, and the handcrafted nature of the materials. These differences are not considered manufacturing defects.

Return Shipping Costs

If the return is due to our error, including:

A manufacturing defect
Shipping damage
An incorrect item sent by us

Estara will cover the return shipping costs.

For all other returns, including change-of-mind purchases, customers are responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once production has begun or the order has been shipped, cancellation requests may no longer be accepted.

If you need to cancel your order, please contact us as soon as possible.

Contact Us

If you have any questions regarding returns or refunds, we're always happy to help.

Estara